Exchange and Claims

Řadit produkty

Do you need replace the size or return the goods? You need a claim the goods?
 
Replacement Procedure size or return (within 14 days)

- Goods in original condition (unused, including labels etc.), in the original box you pack them in boxes, plastic bags or foil, etc. should be sent to: SUPER KECKY, Cyrilská 16, 602 00 Brno, Czech Republic
- Aligning the invoice (receipt) to which you describe how you want to arrange replacement or refund (exchange sizes, different product, refunds, account number, etc.).
- For sure retain proof of having returned the goods to us, because of the possible loss of the consignment by mail or courier companies
- To speed processing can also contact us by email: eshop@super-kecky.cz

Upon receipt of the returned goods we will check and we will immediately inform you about next steps (email or phone). In the case of replacement sizes, ships the goods immediately upon receipt of returned goods. Never send goods back to us on delivery (such shipment will be taken from our side) or in "package in the mail" or other types of services for the shipment (in these cases, the processing time / pick-up or extended to us ever get the shipment)

In the event that the damaged shoe box (the box will directly overlap of eg. Adhesive tape that is needed right out of the box to demolish), we charge you 200 CZK for so damaged packaging, which is an integral part of the goods. The box is damaged (wrinkled), the carrier or courier services are not considered damaged packaging fee and so on does not cover such damage.

 
The procedure for complaints

- Goods sent to: SUPER KECKY, Cyrilská 16, 602 00 Brno, CZECH REPUBLIC (retain your proof of shipment because of the possible loss of the consignment)

Never send goods back to us on delivery (such shipment will be taken from our side) or in "package in the mail" or other types of services for the shipment (in these cases, the processing time / pick-up or extended to us ever get the shipment)

When we complained the goods arrive, you will be informed / and via e-mail and also the period of 30 days of the complaint settlement. The state / settlement of a claim we will notify you by phone or via email.

The seller is responsible to the consumer that the matter on receipt no defects. If there is, despite all efforts to maintain the high quality of the offered goods by the buyer reason for complaints of goods sold, the deadline for exercising the right of accountability of defective performance (the warranty period) is 24 months. The defect can not be regarded cases where:
- Buyers defect caused himself
- For items sold at a lower price for a defect for which it was agreed lower price, if the buyer knew about the defect before the takeover matters
- It is the wear and tear caused by normal use
- And cases where it is clear from the nature of things.
The guarantee does not extend to changes in the properties of shoes that arose during the warranty period due to normal wear or natural changes in material properties or cover defects resulting from non-compliance with the rules and principles of proper use and maintenance procedures contained in the instructions for use and maintenance of shoe care
Complaint procedure may be initiated, if the buyer submit the claimed goods and proves purchase of goods claimed by the seller in a credible way, the best proof of purchase. Defective goods should be thoroughly cleaned and free from dirt and sanitized. Claims can be filed without undue delay, preferably as soon as a fault occurs. Any delay in the continued use of the goods can cause deepening of defects, damage to the goods and can be grounds for rejecting the claim.
Please note that the lifetime warranty and shoes are different concepts. Lifetime shoes is given the manner and intensity of use and may not always be the same as the warranty period. Ie., The intensive use of life may be considerably shorter than the shoe warranty.
When výstkytu removable defects (ie. Defects could be repaired to remove without compromising the look, function and quality of goods) has a buyer (customer) the right to be defect free, timely and properly removed.
Seller defect removed without delay, but not later than 30 days from the date of the claim. If this is not due to the nature of the defect unreasonable, the customer may require replacement of the thing. If it is not possible exchange of goods, the buyer may request a reasonable discount from the price of the goods or cancel the contract. Although the case of removable defects, but which hinder the thing properly used for the re-occurrence of the defect after repair or for a larger number of defects, the customer is entitled to a replacement or withdrawal.
When an uncorrectable defect, the customer has the right to exchange the goods for new flawless or withdraw from the contract. In the case of irremovable defects which do not affect the proper use of the goods and the customer does not require replacement, has the right to a reasonable discount from the price of the goods or may cancel the contract.
Other rights of the purchaser, which is to buy things weigh not affected.
Here's an overview of pictograms basic types of materials used in different parts of the shoe. These pictograms, because placing them directly on the shoe is mandatory to help you make orientation in the material composition of footwear and the resulting maintenance instructions and shoe care.

 
Communication and customer contact

In the event that you contact us by e-mail, usually we respond immediately or within 1-2 hours. In the event that we are very busy handling other inquiries or order preparation, we will respond within 24 hours.